How to Issue a Return
- Fill all the fields of the return application form on our site
- One of our representatives will respond to your request with an RMA (return merchandise authorization) along with instructions on how to ship the product back.
- Be sure to write to RMA# on the box (or label) when you ship back. This makes it easier to identify a return or exchange so we can process it quickly.
Defective Goods Return
You can return defective goods with the full refund of the both order price and shipping expenses. In case of partial return, shipping expenses are not compensated.
We consider item defective, if it meets one of the following conditions: Items with the wrong article, color, style, quality, size.
Some items that we sell are hand made or custom items. This may result in a slight difference in layout and design elements. These are not issues that would be considered as the indicator of a damaged products.
Refunds are made within 5 working days from the moment we receive the returned product, you’ll receive a relevant email notification. If a refund is issued you will receive a credit on the same form of payment on your order, less shipping if you are returning a product for any other reason than being defective.